Contact US Online Casinos

Got a question about how we rank the highest payout online casinos, spotted something that needs updating, or want to flag a concern about a listed operator? This page explains the ways to reach us and what kind of enquiries we can help with.

How to Contact Our Team

Email is the best way to get in touch. Send your message to [email protected] and a member of our editorial team will read it personally. We do not rely on automated replies to close out enquiries — every message gets a genuine response from someone familiar with the site.

To help us get back to you quickly, tell us upfront what your message is about. A short subject line such as "Bonus terms question" or "Correction request" lets us route it to the right person without back-and-forth.

What We Can and Cannot Help With

Because US Online Casinos is an independent comparison site rather than a casino operator, there are limits to what our team can resolve directly. Here is a rough guide:

Questions about our reviews — Ask us why an operator sits where it does, what our editorial rating reflects, or how we approached a particular comparison. We are happy to explain our reasoning.
Corrections and outdated information — Payout speeds, bonus terms and licensing details change over time. If you notice something on the site that looks stale or inaccurate, let us know and we will check it against current sources.
Feedback and content requests — If there is a payment method, state-specific rule, or comparison you would like to see covered, tell us. Reader input genuinely shapes what we write next.
Partnership or editorial enquiries — If you represent a licensed operator or a relevant organisation, introduce yourself and explain what you have in mind.
Account, deposit or withdrawal issues — These sit with the individual casino, not with us. If you have a dispute over a bonus, a delayed withdrawal or a locked account, contact that operator's own customer support first, since they hold your account details and transaction history.
Responsible gambling concerns — If gambling has stopped being enjoyable or is affecting your finances or wellbeing, say so in your message. We can point you toward self-exclusion tools and support organisations, though we always recommend speaking with a dedicated helpline for direct guidance.

Before You Get in Touch About a Specific Casino

If your question relates to one of the operators featured on this site, such as Raging Bull, Uptown Aces, Slots of Vegas, Ignition or any other listed brand, it helps to have a few details ready: the state you are playing from, whether the issue concerns a deposit, a bonus, or a withdrawal, and roughly when it happened. We cannot access any operator's internal account systems, but we can help you understand what a typical process looks like and whether something you have experienced is out of line with standard practice.

If you are researching alternatives because a state-licensed site is not available where you live, our page on Best Non GamStop Casinos 2026 covers a separate category of platforms worth understanding before you sign up anywhere.

Eligibility and Responsible Use Reminders

Before reaching out with account-specific questions, keep in mind that real-money online casino play in the US is only legal where state law and licensing permit it, and only for players who meet the minimum gambling age, typically 21, and are physically located within an eligible state at the time of play. Our content is written for adults who already meet these requirements and who are checking a casino's legitimacy, payout speed, or bonus terms before depositing.

If you or someone you know is struggling to control gambling activity, most states offer a self-exclusion programme through their gaming commission, and national organisations such as the National Council on Problem Gambling (1-800-GAMBLER) provide confidential support. We are glad to point you toward these resources if you mention it in your message.

What Happens After You Send a Message

Once your email arrives, it is reviewed by someone on our editorial team rather than sorted by a bot. We aim to respond within a couple of working days, though enquiries involving research, such as verifying a licensing detail or checking an operator's current bonus terms, can take a little longer. If your message needs input from more than one person on our side, we will let you know it is being looked at rather than leaving you without a reply.

Keeping Our Coverage Accurate

We rely partly on reader feedback to keep our comparisons of the best online casinos current. Licensing status, bonus terms, wagering requirements and withdrawal times all shift over time, and an operator that looked competitive a year ago may have changed its terms since. If something you have experienced with a listed site does not match what we have published, we want to hear about it so we can review the listing.

Thank you for taking the time to read this far. Whether you are reaching out with a correction, a question, or a concern, we look forward to hearing from you.